New Zealand Live Chat

Live Chat Support

Samsung is pleased to offer Live Chat support in the following product categories. Please provide us some information before we begin your chat.

Computer
Digital Camera & Camcoder
Television
Washing Machine (Washer)
DVD Player, Blu-ray, Home Theatre, Set-top box
Vaccum Cleaner
Refrigerator
Air Conditioner
Home Kitchen product( Oven,Microwave, Ranges etc.)
Mobile phone

Your Information

First Name*

Last Name*
E-mail*
Mobile Number (Optional)
Model Code
Serial Number (Optional)
Purchase (Optional)
Please input problem description (required)*

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Software Upgrade

Keep your mobile up-to-date, safely and quickly
visit Firmware Upgrade
Remote Support

Enable a Samsung expert to remotely connect to your device via a tech support app to troubleshoot, offer guidance, solve issues and optimise performance.
Visit Remote Service
Data Transfer Guide

Receive a seamless transfer of contacts, photos, messages and more from your old device to your new galaxy with Samsung Smart Switch
VISIT SmartSwitch